REFUND POLICY 

 

 

Return & Refund Policy 

 

H-Town Hybrids appreciates your loyalty as a member shopping at https://www.htownhybrids.com/. If you are not entirely satisfied with your purchase, we're here to help. 

Returns - To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase. 

 

There are 2 ways to return an item: 

1. Bring the product to the H-Town Hybrids retail location. 

2. Request & pay $15 for our delivery driver to come to pick up/exchange the item.  

 

*GIFT CARDS* - There are NO refunds for Gift Cards. 

 

To start a return, you can reach us at contact@htownhybrids.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  
 
You can always contact us for any return questions at Contact@htownhybrids.com or DM

our Instgram @htownhybridsofficial 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  
 
Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make an exchange.